Cancellation & Refund Policy

Last updated: 15 September 2026

Every payment on Cevto is held in escrow by Cevto and released to the professional only after you approve the work. Because of this, cancellations and refunds are simple and predictable.

Cancellation by the customer

Before payment: cancel any time, no charge.
After payment, before the professional accepts: 100% refund.
After the professional has accepted (work started): 80% refund. 20% compensates the professional for blocked time.
Urgent bookings not accepted within 30 minutes: 100% refund, automatically.

Cancellation by the professional

If the professional cancels, does not show up, or fails to deliver the agreed work, you receive a 100% refund. Cevto may also apply a penalty to the professional's account.

Problems with delivered work

Open the booking and tap Report an issue within the 3-day review window. Payment stays on hold while our team reviews the chat, delivered files and links, and decides to release, partially refund, or fully refund. Most issues are resolved within 3 working days.

How and when refunds are paid

Refunds always go back to the original payment method (UPI, card, net banking or wallet) through Razorpay.
Refunds are initiated by Cevto within 24 hours of approval and normally reach you in 5–7 business days, depending on your bank.
You will see the refund status inside the booking and receive a notification.

Promotion campaigns (businesses and creators)

A campaign deal follows the same rules: full refund before the creator accepts, 80% after acceptance, full refund if the creator fails to deliver the agreed content.

Need help?

Email hello@cevto.com with your booking ID, or use the chat inside the booking. See Contact us.