Service Delivery Policy

Last updated: 15 September 2026

Cevto sells services, not physical goods. Nothing is shipped; every booking is delivered either in person (shoots) or digitally (edits, designs, voice-overs, creator content). This page explains when and how you receive what you paid for.

On-location services (cameraman, event coverage)

The professional arrives at the address and time chosen in the booking. Live tracking shows their location once they leave for the shoot.
Urgent bookings: a professional within 5 km must accept within 30 minutes, otherwise the booking is refunded automatically.
Raw and edited footage is shared as a download link inside the booking within the delivery time shown on the service (usually 1–2 days).

Digital services (editing, design, voice-over, scripts)

Delivery time is shown on every service before you pay (for example "2-day delivery").
Files are delivered inside the booking as a link (Google Drive, Dropbox, WeTransfer or similar). You are notified as soon as the work is marked delivered.
You have a 3-day review window to approve the work or request changes. If you do nothing, payment is released automatically after 3 days.

Creator promotions

The creator publishes the agreed content on the agreed platform (Instagram, YouTube, etc.) by the agreed date and shares the live link inside the deal. The business approves the link to release payment.

Delays

If a professional is late, you can chat with them in the booking. If they fail to deliver, you receive a full refund under our Cancellation & refund policy.

Contact

Email hello@cevto.com.